To Order
Online
Shop Trish's secure Teastore. To select an item in the
Teastore, just add the number you wish to purchase in the "QUANTITY" box
next to the item. Next click on "BUY". Your actual shopping cart will be
displayed with the item(s) you've selected. If you wish to continue
shopping just click on "CONTINUE SHOPPING" and you will be taken back into
the Teastore. If you wish to change the quantity of an item you have in
you shopping cart just click on "CHANGE QUANTITY" and enter the new
quantity you wish to purchase. If you wish to checkout just click on
"CHECKOUT" and proceed to fill out the required billing and shipping
information. Online orders require a valid credit card, we accept
MasterCard and Visa.
Feel free to Contact
Us via e-mail or call us at 407-896-3155 if you have any questions about
placing an order.
Most orders ship
within 2 business days.
To Order by
Phone
Call 407-896-3155. Our regular business hours are 11:00 AM -
5:00 PM EST (Eastern Standard Time). However, if we are unable to come to
the telephone, please leave us a message with your name and telephone
number and we will return your call promptly. Also, let us know if there
is a preferred time you wish us to return your call If you wish, you can
place your order when you leave your message and we will call you back to
confirm your order and take your payment method at that time. Print the
Order
Form, fill it out and fax it to 407-896-3135.
To Order by
FAX
Provide the following information:
Your Name
Your Bill To
Address, include city, state and zipcode
Your Telephone Number, include
area code
Your e-mail Address
Ship to Address, if
different than Bill To Address
Items you wish to
purchase
Method of Payment. If
you wish to have us contact you to obtain your credit card information,
just provide the method of payment (i.e., MasterCard or Visa) without your
credit card number and we will call you to confirm your order and to
obtain your credit card number.
Fax the above
information to 407-896-3135 or print the
Order Form, fill it out and fax it to 407-896-3135.
To Order by
MAIL
Print the Order
Form, fill it out and sent it via Mail to:
Trish's Teas
Attn:
Order Department
4844 New Broad Street
Orlando, Florida
32814
CUSTOM ORDERS
If you would like us to
design a custom gift basket, please call us at 407-896-3155 or e-mail us
at info@trishsteas.com with
details. We offer corporate gift services as well as gifts for special
occasions.
SHIPPING
Domestic Shipping
All orders placed prior to 5:00 PM (EST:
Eastern Standard Time) are shipped within two business days. We will
contact you if we foresee any delays with your shipment or if an item is
out of stock.
Shipping &
Handling Charges - Standard Ground:
Purchase Amount Shipping Charges*
Up to $24.99 $9.95
$25.00 - $74.99 $19.95
$75.00 - $99.99 $35.95
$100.00 + $45.95
*NOTE: An
ADDITIONAL $20.00 will be charged for OVERNIGHT shipping.
SALES
TAX
Trish's
collects 6 1/2% state sales tax for orders shipped within the State of
Florida.
RETURN
POLICY
To
ensure product freshness and quality we ask that you open your cartons as
soon as they arrive. If you are not completely happy with your purchase
you may return it for a full refund or exchange. Notify us immediately via
e-mail as to the nature of your problem.
Should a shortage or
damage occur please handle as outlined below:
SHORTAGE:
All items shipped are checked for quantity
correctness. However, should a discrepancy occur, contact us within 7 days
of receipt of your merchandise and we will correct the
shortage.
DAMAGE:
Your
order will leave our shop in perfect condition. However, there is a chance
the merchandise could be damaged during transit. If any damage occurs,
do not discard the items, but contact us immediately and we will
discuss the replacement of the merchandise. All damages must be reported
within 7 days of receipt of the merchandise.
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